Where and when someone’s needs or wants conflict with those of someone else, there is room to negotiate for the benefit of all parties.

Negotiation is a continuous interaction and dialogue between parties. Negotiation also means daring to say ‘no’.

You will learn the difference between selling and negotiating, how to avoid giving away too much in a negotiation, and how to put yourself in the position of your counterparty in order to reach a maximum negotiation result.

Competences addressed:

• Conflict resolution: connect people who avoid each other as a result of their differences.
• Customer focus: create a customer environment with attention to a long business relationship and customer loyalty.
• Communication: bring a message across, through active listening, to others along with accurate written and verbal presentation skills.
• Sensitivity to environment: see things from a different perpective, and take into account the effects that one’s actions have on others.
• Conflict resolution: connect people who avoid each other as a result of their differences.
• Customer focus: create a customer environment with attention to a long business relationship and customer loyalty.
• Communication: bring a message across, through active listening, to others along with accurate written and verbal presentation skills.

Upon completion of this course, participants will be able to:

•  Plan and implement a negotiation;
•  Recognise the underlying wishes of all stakeholders;
•  Apply tactics to achieve a win-win for all stakeholders; and
•  Deal with difficult people during a negotiation.

PLEASE NOTE: This course is available in the Dutch language only.

Date

12 18.00 (lunch included)

Location

World Trade Center Rotterdam ("Beurs-WTC")

Beurs-WTC is easily accessible by public transport or car. For route description please follow THIS LINK

This course will only go ahead with a minimum of six participants.

Rates and registration