Learn the difference between selling and negotiating, how to avoid giving away too much in a negotiation, and how to reach a maximum negotiation result.
Learn how to persuade people to support your idea, service or product.
Learn to put your views across clearly, without fear, and bring the content of your message to your audience.
Learn to manage conflicts, better understand human relations, and use the strengths of each team member.
Learn to write clearly and convincingly for a business audience.
Learn how to effectively deal with crisis situations that attract or demand media attention.
An important skill within organisations is the ability to take a step back and scrutinise performance.